Data We Collect and Why We Use It
When you open an account, we collect your name, email address, mobile number and the payment method you use — whether that is bKash, Nagad or Rocket. We record transaction references tied to your wallet to verify deposits and process withdrawals. We do not store your
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bKash PIN, Nagad PIN or Rocket PIN at any point. Device data — your browser type, operating system and IP address — is collected automatically each session to keep your account secure and to detect unusual login activity. If you contact support, we keep a record
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of that conversation to resolve follow-up queries. We also collect behavioural data: which pages you visit, how long you spend in a session and which account features you use. This helps us improve how the platform works on mobile, where most of our Bangladesh account holders
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access the lobby. We retain your account data for as long as your account remains active. If you request closure, we hold a minimal record only for the period required by applicable legal obligations in your region. You can ask us to correct, export or delete
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your personal data at any time by contacting our support team through live chat or email. All requests are handled in the order they are received.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.