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Understand Your Rights Before You Start

jh77 operates under terms that depend on your local law and the eligible regions where access is permitted. Everything on this page relates to how those terms apply to your account, your activity, and your rights as someone using this platform from Bangladesh.

Jurisdiction-dependent accessAccount eligibility rulesBangladesh legal contextbKash, Nagad, Rocket scopeYour right to request changes
jh77 Understand Your Rights Before You Start
HOW WE HANDLE POLICY

Data, Security and Your Account Rights

We handle account data with a clear retention and access framework. Here is how each area works in practice — from the data we keep to the steps you can take if you want changes made to your account or records.

Data Retention

We keep account and transaction records for a defined period in line with standard platform obligations. Records tied to bKash, Nagad, and Rocket transactions are retained as part of wallet verification history.

Cookie Handling

Our site uses cookies to maintain your session across mobile and desktop. You can adjust cookie settings from your browser at any time; some features may not work correctly if essential cookies are turned off.

Account Security

Your account is protected by OTP verification tied to your registered mobile number. Each login from a new device triggers a fresh OTP step, so unauthorised access is flagged immediately.

Requesting Changes

You can request a correction to your account data, ask for a full export of your records, or close your account entirely. Contact support with your account ID and the specific change you need.

LEGAL CONTACT PATHS

Reach Us on Legal or Policy Questions

If something in our terms is unclear, or you need to exercise a right under our policy — such as requesting your data or disputing an account decision — our support team handles these requests directly. Reach out through any of the channels below and reference your account ID so we can locate your records quickly.

Live Chat Open live chat from your account dashboard. For legal queries, mention 'policy request' so our team routes it to the right person without delay.
Email Support Send your legal query or data request by email. Include your registered mobile number linked to your bKash, Nagad, or Rocket wallet for faster verification.
Account Help Centre Your account dashboard has a Help section with policy documents and a form to submit formal requests about terms, data access, or account closure.

Common Questions About Our Terms and Policy

These are the questions we get most often about how our legal terms work, what your rights are, and how to act on them.

Access depends on your local law and the eligible regions where this platform operates. We recommend checking what is permitted in your specific area before opening an account.

We hold your registration details, login history, and wallet transaction records including bKash, Nagad, and Rocket activity. You can request a full export by contacting support.

Reach our support team via live chat or email, provide your account ID and the detail that needs changing. Corrections to wallet-linked information may require a short verification step.

Yes. Submit a closure request through the Help section in your account dashboard or directly to our support team. Some records may be retained for the period required by standard platform policy.

Where we identify a conflict with applicable local law in your jurisdiction, we may restrict or close your account. We do not make legal determinations on your behalf — that remains your responsibility.

OTP verification ensures only the registered account holder can access the account. Any login from an unrecognised device is blocked until confirmed, which protects you if someone else tries to access your wallet.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.